Empowering Enabling Transforming communities, councils and public services.
Resolve360 makes it simple for anyone to report issues in their community — and even simpler for councils to act on them. From potholes and fly-tipping to antisocial behaviour, Resolve360 turns public reports into structured, actionable Salesforce cases in seconds.
Built natively on Salesforce by Skyflo Digital.
Designed for the reality of Public Reporting
Report issues in seconds
Anyone can report an issue quickly using any device and any browser — no app download required.
Accurate location, every time
Photos capture location automatically, with support for GPS, what3words, or manual address lookup — ensuring reports arrive with the detail councils need.
Configurable to your council’s needs
From potholes and fly-tipping to antisocial behaviour and street lighting, Resolve360 adapts to your workflows, categories, and priorities.
"Resolve360 removes friction for residents while ensuring councils receive structured, actionable data that can be triaged, prioritised, and resolved without manual rework."
Mark Scott - Managing Director/CEO
Less Admin. More Impact.
Our Mission
Every day, residents spot issues in their communities — but slow, fragmented reporting systems mean those issues often go unresolved or unheard.
Resolve360 exists to remove that friction, giving communities a simple way to report problems and giving councils the clarity they need to act quickly and confidently.
Our Approach
Resolve360 creates a single, end-to-end reporting journey — from first submission to final resolution.
Public reports are captured accurately, structured automatically, and delivered directly into Salesforce, reducing duplication, improving visibility, and enabling faster, better-informed decisions across council teams.
More Than Reporting. Built for Action.
Resolve360 doesn’t just collect reports from the public — it gives councils real-time visibility, control, and insight to prioritise issues, allocate resources, and improve outcomes across services.
- Live map view of reported issues See exactly where problems are happening as reports come in.
- Automatic categorisation and triage Issues are grouped by type, location, ward, or priority — based on your rules.
- One-screen case assignment Assign cases to the right team or responder without manual handling.
- Agentforce-ready insights Every report feeds directly into Agentforce for AI-powered trend analysis and predictive reporting.
Built for Local Authorities, Communities, and Beyond
From local residents and commuters to council teams and service providers, Resolve360 fits seamlessly into public reporting and service request workflows — where clarity, accountability, and response time matter.
Whether it’s highways, environmental services, community safety, or housing, Resolve360 adapts to how councils work today.
Who It’s For
Local Residents & Communities
Local Authorities & Councils
Highways & Transport Teams
Environmental & Community Services
Public Sector & Government Services
What Sets Resolve360 Apart
01
Secure, On-Device Recording
Anyone can report an issue in seconds from any device or browser — no app download required.
02
Accurate Location Capture
Issues are pinpointed automatically using GPS, what3words, or manual address lookup — ensuring reports arrive with the detail councils need.
03
Native Salesforce Integration
Built directly on Salesforce. No external systems. No data fragmentation.
04
Live Mapping & Visibility
All reports appear instantly on a live map, giving teams real-time insight into where issues are clustering.
05
Flexible Identity Options
Residents can remain anonymous or choose to receive updates throughout the case journey.
06
Agentforce Ready
Every report can feed directly into Agentforce for AI-powered triage, trend analysis, and predictive insights.
Meet Resolve360
Spend less time chasing reports and more time delivering services that matter.
Resolve360 turns community reports into clarity — transparently, efficiently, and at scale.