Scaling Resident Engagement with Salesforce for the Local Government
Faster, trusted digital services for residents and staff
We help UK Local Government teams do more using Salesforce by streamlining processes to enable better services for residents and provide easier access to self-service.
Whether you need a citizen portal, case and work management, inspections, licensing, complaints, waste, grants or AI-assisted triage, our team delivers secure, affordable solutions that free staff time so you can focus on outcomes.
We work with public sector organisations of all sizes
From district councils to combined authorities. We understand stretched budgets, legacy systems and rising expectations. Our consultants have delivered front-to-back services that reduce calls, increase self-service and give a full view of the resident journey.
Why Salesforce is a great fit for Local Government
Salesforce provides a platform you can start small on, and grow as quickly as you want, as it’s a secure platform that connects residents, businesses and staff on one system. Public Sector Solutions gives out-of-the-box solutions so that you get a complete audit trail, mobile-ready workflows and integrations to your line of business tools.
Best in class across data, reporting, dashboards and more
We build dashboards that leaders use to make data-driven decisions in councils. From call volumes, email cases, and Freedom of Information Requests, to channel shift and cost to serve. Real-time reporting makes performance reviews easier and shows impact with clarity.
We’d love to show you how we’ve enabled local councils to use their data better to empower their school teams, safeguarding, SENCOs, back office business, and call centres.
Scalable, with you every step of the journey
Start small with a Quick Start or transform a whole service. We offer implementations, integrations and ongoing fractional admin so your team has right-sized support that grows with demand.
Our team understand the issues currently faced by the UK public sector
- Disconnected systems that slow down cross-team working
- Manual admin reducing capacity and morale
- Low self-service and high inbound contact
- Complex case routing and SLA tracking
- Reporting that needs spreadsheets and manual effort
- Security, privacy and compliance pressures
Advantages of using Salesforce for the Public Sector
Salesforce centralises operations, improves resident experience and reduces cost to serve. With everything in one place, your team can automate processes, measure outcomes and adapt quickly.
Advantages
- Increase self-service and reduce calls with easy portals
- Real-time dashboards for leaders and service owners
- One platform for cases, inspections, bookings and payments
- Secure by design with audit trails and permissions
- Automate routing, reminders and approvals with flows and AI
- Scale safely. Add services without adding complexity
"Public sector teams deserve private sector-grade tools. Our job is to make Salesforce feel easy for staff and residents so services run smoothly and trust grows."
Mark Scott - Managing Director/CEO
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Proven impact with Salesforce From Their Current Customers
- 83% reduction in average case time.
- 50% reduction in call volume.
- 560k cases logged to date in comparable councils.
- 35% fewer customer service calls and 41% faster resolution.
- 24% increase in resident satisfaction and 9.5% fewer waste enquiries.
- £2.2m savings through FTE reduction and app consolidation from 90 to 20.